Articles are qualified for change only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect.
The customer has submitted a request for exchange (via phone call, SMS or WhatsApp) within 7 working days of receipt of the purchased item;
The original invoice of the item he/she wishes to exchange is sent along with the item;
It has no emits, odors, perfume scents, stains or anything which suggests the item was used or washed.
Items bought on sale are non-exchangeable. If an item bought on regular price goes on sale, it will be exchanged at sale price.

Company’s decision regarding exchanges or any claims will be final.
If customer ordered a wrong size, customer has to submit a request for change the size, then customer will be charge for courier charges. Customer will be responsible for sending product to company, and will be charge for the courier expenses.

RIWAH strictly follows ‘NO refund’ policy. 
The option of cash-back is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel or payment has been processed.